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Terms & Conditions
By registering as "FRESH TO HOME MEMBER Member" at www.freshtohome.com you agree to the following terms & conditions.
Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to the Terms & Conditions, please do not register, access or use this Website.
This website is provided by FRESH TO HOME, Abu Dhabi UAE. By using this Website or by placing any purchase orders through this Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms & conditions mentioned herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.
This website is not intended for persons under 18 years of age.
By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
You shall not do or permit any other third parties to do any of the following:
Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;
Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
Account sharing, including, without limitation, letting third parties use your account and password.
FRESH TO HOME reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.
You agree to pay the full price for all Products you purchase from the Website. You are responsible for the timely payment of all invoices.
As we deal with fresh and perishable products, our promise to customers is "We are Fresh, or we are Free." This allows our customers to raise any quality concerns within 48 hours of receiving the product.
Upon return of the products, we initiate to refund the value of the returned product to the original payment method within 5-7 working days or credit to the Customer's store credit, which can be used in future orders with Freshtohome.
Any complaints received after 48 hours of the product's delivery will be handled on a case-by-case basis.
We make every effort to deliver the products within the time frames specified by the Customer. In the event of any delay or non-delivery of a product due to a customer error (incorrect address, name, contact number, or customer unavailability), our commitment of "We are Fresh or We Are Free" is null and void.
Please click here for Freshcash related terms and conditions
When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website, and all records including notices of cancellation, policies, contracts, and applications.
This Website and the entire contents contained on this Website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of FRESH TO HOME. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of FRESH TO HOME.
FRESH TO HOME grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it, or any portion of it, except with the express written consent of FRESH TO HOME. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of FRESH TO HOME. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. FRESH TO HOME authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
RESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FRESH TO HOME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FRESH TO HOME DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FRESH TO HOME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
WEBSITE USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. FRESH TO HOME ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, FRESH TO HOME SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
For your convenience FRESH TO HOME may provide, links to third party websites operated by other entities on the Website. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. FRESH TO HOME does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that FRESH TO HOME sponsors, endorses, is affiliated or associated with any linked third party websites.
By visiting the Website, you agree that the laws of United Arab Emirates, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and FRESH TO HOME TRADING - SOLE PROPRIETORSHIP L.L.C.
Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in United Arab Emirates (UAE) country, Abu Dhabi province. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
You agree to indemnify and hold FRESH TO HOME TRADING - SOLE PROPRIETORSHIP L.L.C and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
Freshtohome's aggregate liability and the sole remedy available to the customer/user, in law, in equity, or otherwise, for using or being unable to use the Products, offers, or in the case of any deficiency of service, quality issue, product expiry, any adverse health complications / allergies due to consumption of products and/or for any violation of this Agreement, shall not exceed the amount paid by the user for purchases made in pursuance of an order placed in the platform, excluding any applicable taxes and delivery/shipping fees.
To the extent permitted under applicable laws, Freshtohome shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, incidental or consequential damages in connection with use of products or offers in any manner, including on the grounds of loss of profit, loss of reputation, theft or loss of opportunities, personal injury.
Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to the Terms & Conditions, please do not register, access or use this Website.
This website is provided by FRESH TO HOME, Abu Dhabi UAE. By using this Website or by placing any purchase orders through this Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms & conditions mentioned herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.
This website is not intended for persons under 18 years of age.
Account Terms
By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
Acceptable Use
You shall not do or permit any other third parties to do any of the following:
Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;
Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
Account sharing, including, without limitation, letting third parties use your account and password.
Modification of these Terms & Conditions:
FRESH TO HOME reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.
Payment
You agree to pay the full price for all Products you purchase from the Website. You are responsible for the timely payment of all invoices.
Refund Policy
As we deal with fresh and perishable products, our promise to customers is "We are Fresh, or we are Free." This allows our customers to raise any quality concerns within 48 hours of receiving the product.
Upon return of the products, we initiate to refund the value of the returned product to the original payment method within 5-7 working days or credit to the Customer's store credit, which can be used in future orders with Freshtohome.
Any complaints received after 48 hours of the product's delivery will be handled on a case-by-case basis.
We make every effort to deliver the products within the time frames specified by the Customer. In the event of any delay or non-delivery of a product due to a customer error (incorrect address, name, contact number, or customer unavailability), our commitment of "We are Fresh or We Are Free" is null and void.
Freshcash
Please click here for Freshcash related terms and conditions
Electronic Communications
When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website, and all records including notices of cancellation, policies, contracts, and applications.
Copyright and Licenses
This Website and the entire contents contained on this Website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of FRESH TO HOME. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of FRESH TO HOME.
License
FRESH TO HOME grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it, or any portion of it, except with the express written consent of FRESH TO HOME. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of FRESH TO HOME. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. FRESH TO HOME authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
Disclaimer of Warranty/Limitation of Liability:
RESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FRESH TO HOME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FRESH TO HOME DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FRESH TO HOME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
WEBSITE USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. FRESH TO HOME ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, FRESH TO HOME SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Third Party Links
For your convenience FRESH TO HOME may provide, links to third party websites operated by other entities on the Website. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. FRESH TO HOME does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that FRESH TO HOME sponsors, endorses, is affiliated or associated with any linked third party websites.
Applicable Law
By visiting the Website, you agree that the laws of United Arab Emirates, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and FRESH TO HOME TRADING - SOLE PROPRIETORSHIP L.L.C.
Disputes
Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in United Arab Emirates (UAE) country, Abu Dhabi province. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
Indemnification
You agree to indemnify and hold FRESH TO HOME TRADING - SOLE PROPRIETORSHIP L.L.C and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
Product Liability
Freshtohome's aggregate liability and the sole remedy available to the customer/user, in law, in equity, or otherwise, for using or being unable to use the Products, offers, or in the case of any deficiency of service, quality issue, product expiry, any adverse health complications / allergies due to consumption of products and/or for any violation of this Agreement, shall not exceed the amount paid by the user for purchases made in pursuance of an order placed in the platform, excluding any applicable taxes and delivery/shipping fees.
To the extent permitted under applicable laws, Freshtohome shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, incidental or consequential damages in connection with use of products or offers in any manner, including on the grounds of loss of profit, loss of reputation, theft or loss of opportunities, personal injury.
